A technological, organisational, and environmental analysis of decision making methodologies and satisfaction in the context of IT induced business transformations

Edward W.N. Bernroider and Patrick Schmöllerl

European Journal of Operational Research, 2013, vol. 224, issue 1, 141-153

Abstract: Although Operational Research (OR) has successfully provided many methodologies to address complex decision problems, in particular based on the rationality principle, there has been too little discussion regarding their limited consideration in IT evaluation practice and associated decision making satisfaction levels in an organisational context. The aim of this paper is to address these issues through providing a current account of diffusion and infusion of OR methodologies in IT decision making practice, and by analysing factors affecting decision making satisfaction from a Technological, Organisational, and Environmental (TOE) framework in the context of IT induced business transformations. We developed a structural equation model and conducted an empirical survey, which supported four out of five developed research hypotheses. Our results show that while Decision Support Systems (DSSs), holistic IT evaluation methods, and management support seem to positively affect individual satisfaction, legislative regulation has an adverse effect. Results also revealed a persistent methodology diffusion and infusion gap. The paper discusses implications in each of these aspects and presents opportunities for future work.

Keywords: Decision analysis; Decision satisfaction; TOE framework; Decision making methods; Decision Support Systems; Structural equation modelling (search for similar items in EconPapers)
Date: 2013
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Citations: View citations in EconPapers (4)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:ejores:v:224:y:2013:i:1:p:141-153

DOI: 10.1016/j.ejor.2012.07.025

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