Service supply chain management: A review of operational models

Yulan Wang, Stein Wallace, Bin Shen and Tsan-Ming Choi

European Journal of Operational Research, 2015, vol. 247, issue 3, 685-698

Abstract: Given the growing importance of service supply chain management (SSCM) in operations, we review a selection of papers in the operations research and the management science (OR/MS) literature that focus on innovative measures associated with the SSCM. First, we review and discuss the definitions of service supply chains (SSCs) and categorize SSCs into the Service Only Supply Chains (SOSCs) and the Product Service Supply Chains (PSSCs). Second, by classifying the literature into three major areas, namely service supply management, service demand management, and the coordination of service supply chains, we derive insights into the current state of knowledge in each area, and examine the evolution of the SSCM research over the past decade. Finally, we identify some associated research challenges and explore future directions for research on SSCM from an operational perspective.

Keywords: Service supply chain management; Operational models; Coordination (search for similar items in EconPapers)
Date: 2015
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Citations: View citations in EconPapers (85)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:ejores:v:247:y:2015:i:3:p:685-698

DOI: 10.1016/j.ejor.2015.05.053

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