Outpatient appointment systems in healthcare: A review of optimization studies

Amir Ahmadi-Javid, Zahra Jalali and Kenneth J Klassen

European Journal of Operational Research, 2017, vol. 258, issue 1, 3-34

Abstract: Outpatient appointment scheduling problems have recently gained increasing attention. This paper provides a comprehensive review of recent analytical and numerical optimization studies that present decision-support tools for designing and planning outpatient appointment systems (OASs). A structure for organizing the recent literature according to various criteria is provided, including a framework that classifies decisions at the strategic, tactical, and operational levels. The OAS literature is evaluated from four perspectives: problem settings, environmental factors, modeling approaches, and solution methods. In addition, research gaps and areas of opportunity for future research are discussed.

Keywords: Healthcare management; Appointment scheduling/sequencing; Service operations management; Operations research; Stochastic models (search for similar items in EconPapers)
Date: 2017
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Citations: View citations in EconPapers (91)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:ejores:v:258:y:2017:i:1:p:3-34

DOI: 10.1016/j.ejor.2016.06.064

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