Airplane boarding meets express line queues

Eitan Bachmat

European Journal of Operational Research, 2019, vol. 275, issue 3, 1165-1177

Abstract: Airlines have been implementing several policies which partition passengers into groups of fast and slow passengers and placing them in different queue/row combinations. For example, the policy which provides boarding precedence to passengers needing assistance and families traveling with small children, or a policy which provides precedence to passengers with no overhead bin luggage. The idea of separating customers into groups with different service times also appears in the very different setting of express line queues, for example, in the supermarket or in server farms. Such queues have been extensively explored in the last 20 years in the queueing theoretic literature.

Keywords: Transportation; Airplane boarding; Queueing theory; Space-time geometry (search for similar items in EconPapers)
Date: 2019
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Citations: View citations in EconPapers (5)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:ejores:v:275:y:2019:i:3:p:1165-1177

DOI: 10.1016/j.ejor.2018.12.017

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