Revenue maximization in service systems with heterogeneous customers

Tejas Bodas and D. Manjunath

European Journal of Operational Research, 2019, vol. 278, issue 2, 686-698

Abstract: In this paper, we consider revenue maximization problems for service systems with heterogeneous customers. To extract meaningful insights, we consider a simplified two queue system where each server charges an admission price to its customers. The customers differ in their cost for unit delay and this customer heterogeneity is modeled as a random variable with distribution F. On arrival, the customers must choose a server that offers the lowest sum of admission price and the expected delay cost.

Keywords: Pricing; Revenue maximization; Wardrop equilibrium; Duopoly; Queueing system (search for similar items in EconPapers)
Date: 2019
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (3)

Downloads: (external link)
http://www.sciencedirect.com/science/article/pii/S0377221719303789
Full text for ScienceDirect subscribers only

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:eee:ejores:v:278:y:2019:i:2:p:686-698

DOI: 10.1016/j.ejor.2019.04.041

Access Statistics for this article

European Journal of Operational Research is currently edited by Roman Slowinski, Jesus Artalejo, Jean-Charles. Billaut, Robert Dyson and Lorenzo Peccati

More articles in European Journal of Operational Research from Elsevier
Bibliographic data for series maintained by Catherine Liu ().