Service quality and operating efficiency synergies for management control in the provision of financial services: Evidence from Greek bank branches

Antreas D. Athanassopoulos

European Journal of Operational Research, 1997, vol. 98, issue 2, 300-313

Date: 1997
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Persistent link: https://EconPapers.repec.org/RePEc:eee:ejores:v:98:y:1997:i:2:p:300-313

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