Staff and client perspectives on the Journey Mapping online evaluation tool in a drug court program

Dhira D. Crunkilton

Evaluation and Program Planning, 2009, vol. 32, issue 2, 119-128

Abstract: The purpose of this study was to assess staff and client perspectives on the Internet-based Journey Mapping program evaluation tool. A drug court program was chosen for a case study research design. Six staff and 10 clients participated in interviews and observations, and also responded to a questionnaire. A staff survey provided additional data. The study revealed evidence that (1) Journey Mapping was user-friendly, saved time, promoted positive thinking, facilitated communication, increased learning, and created client voice; (2) Journey Mapping, as a program evaluation tool, supported both administrative and treatment functions of the drug court; and (3) Journey Mapping's positive orientation supplied momentum for clients' treatment progress. Journey Mapping's distinctive technology offered a viable option for including narrative methods along with quantitative methods in program evaluation.

Keywords: Journey; Mapping; Innovation; Internet; Program; evaluation; Technology; Drug; court; Case; study; Social; work; Client; empowerment; Narrative; methods (search for similar items in EconPapers)
Date: 2009
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Citations: View citations in EconPapers (2)

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