The learning organization

Daniel Quinn Mills and Bruce Friesen

European Management Journal, 1992, vol. 10, issue 2, 146-156

Abstract: To survive in today's turbulent business climate, organizations must transform themselves into 'learning organizations'. Daniel Quinn Mills and Bruce Friesen explain several characteristics of a successful learning organization. First, it should possess mechanisms which transfer learning from an individual to the group. Second, it must make a commitment to knowledge. Third, it must have a mechanism for renewal within itself. Fourth, it should possess an openness to the outside world. With reference to the specific case of the British Petroleum Company, the authors propose a network or 'cluster' organization. They then cover the important area of teaching the organization to learn via personnel-based systems.

Date: 1992
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