Why organisations need humour

Jean-Louis Barsoux

European Management Journal, 1996, vol. 14, issue 5, 500-508

Abstract: This article argues that spontaneous humour should not be considered a subversive force within organisations, but rather an organisational resource. Humour plays a vital role in helping to close the communication gap between leader and followers, providing an alternative channel of communication, and helping to extract information which might not otherwise be volunteered. Humour makes organisational confusion more bearable, and draws attention to areas in need of management attention. It also enhances trust, facilitates change and encourages plurality of vision. In short, humour helps to break down barriers between people and makes an organisation more participative and responsive. It follows that an environment which is amenable to humour will also facilitate organisational learning and renewal. Fully appreciating the various functions of spontaneous humour helps executives communicate and manage change more effectively.

Date: 1996
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