Pattern analysis of data for control system diagnosis

Sydney Howell and Milan Lehocky

European Management Journal, 1997, vol. 15, issue 2, 167-173

Abstract: The accounts of a large retailer showed statistical evidence that shrinkage (stock loss) was being measured with serious error. As a result, profit itself in many departments was seriously in error. These errors tended to wash out over large areas of the business, but at local level, serious mistakes could be made in commercial decisions, motivation, discipline and firing. Pattern analysis revealed a set of errors that occur only one per million transactions.

Date: 1997
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