Effects of E-Mail on the Organization

William Lucas

European Management Journal, 1998, vol. 16, issue 1, 18-30

Abstract: The objective of this article is to enable managers better to understand the current nature and future potential of e-mail communication in organizations and some of the associated social processes. Following a review, William Lucas examines the direct and secondary benefits of e-mail on organizational efficiency, which are enhanced as more and more employees are given e-mail capability. His analysis combines research literature, case studies and survey data, and a major conclusion highlights managerial compromises which may be necessary when e-mail communication encourages the flow of information in organizations outside formally-authorized channels.

Date: 1998
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