The contribution of business excellence models in restoring failed improvement initiatives

Alasdair MacLeod and Lynne Baxter

European Management Journal, 2001, vol. 19, issue 4, 392-403

Abstract: This paper contrasts the generally accepted view that quality is a key factor in long-term prosperity with the failure reported by some four out of every five organisations to achieve the expected outcome from Total Quality Management (TQM) initiatives; the development and role of Quality Awards and Models in stimulating the attainment of improved quality levels world-wide is assessed. Three industrial case studies demonstrate how the discerning application of a quality model -- standard or bespoke -- can facilitate the resurrection of an initially ineffective performance improvement initiative.

Keywords: Performance; improvement; Total; Quality; Management; Quality; models; Implementation; Case; studies; Failed; initiatives; Culture; change (search for similar items in EconPapers)
Date: 2001
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