The Diamond of Managerial Integrity

Muel Kaptein

European Management Journal, 2003, vol. 21, issue 1, 99-108

Abstract: Integrity is of as much importance to the manager as it is to the organization and its stakeholders. Therefore, crucial questions are: What distinguishes the manager with integrity? What is typical of the manager of integrity? Is it possible to name generally applicable criteria? On the basis of extensive international empirical research, an in-depth examination of literature and numerous interviews and workshops with managers and employees, this article presents the Diamond of Managerial Integrity. The diamond consists of two layers: on the one hand, the manager is a person of integrity and on the other hand, he stimulates the development of employee integrity. The manager of integrity is Authentic, Reliable and Constructive. The manager of integrity also has a Gentle Hand, a Protective Hand and a Strong Hand towards employees. In this article, each of the six qualities is developed into three elements. The diamond can be employed to assess and enhance the integrity of a manager.

Keywords: Business; ethics; Integrity; Organizational; behaviour; Management; values (search for similar items in EconPapers)
Date: 2003
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Citations: View citations in EconPapers (8)

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