Project Success:: Lessons from the Andria Case

Antonella Carù, Bernard Cova and Stefano Pace

European Management Journal, 2004, vol. 22, issue 5, 532-545

Abstract: In the project business what is truly relevant is not that the project eventually is finalized in time and according to the budget, but that the customer is satisfied with the overall experience of the company. In this paper, we discuss the case of a construction company that gained competitive advantage through the development of a societal offer and a model of management of a customer's suffering during the different phases of a construction project. The aim of the case study is to contribute to the improvement and development of the project management theory, and possibly transfer some of the managerial practice identified in the case to other contexts.

Keywords: Project; management; Construction; Customer; satisfaction (search for similar items in EconPapers)
Date: 2004
References: Add references at CitEc
Citations:

Downloads: (external link)
http://www.sciencedirect.com/science/article/pii/S0263237304000933
Full text for ScienceDirect subscribers only

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:eee:eurman:v:22:y:2004:i:5:p:532-545

Ordering information: This journal article can be ordered from
http://www.elsevier.com/wps/find/journaldescription.cws_home/115/bibliographic
http://www.elsevier. ... me/115/bibliographic

Access Statistics for this article

European Management Journal is currently edited by Michael Haenlein

More articles in European Management Journal from Elsevier
Bibliographic data for series maintained by Catherine Liu ().