External Provision of Knowledge Management Information Services:: The Case of the Concrete and Cement Industries

Hedley Smyth and Radhika Longbottom

European Management Journal, 2005, vol. 23, issue 2, 247-259

Abstract: Knowledge management (KM) is typically internally generated and managed. Information services (IS) have a long history of external provision. Strategic and resource considerations are barriers to continual internal KM development, therefore inducing a potential market for external KM. This paper analyses conceptual issues, especially asymmetry, for external market provision, and explores a case study of traditional IS being reconfigured into KM and IS in the cement and concrete industries; a particularly pertinent case, not only addressing generic issues of external provision, but also addressing KM services for projects, which have become a major means for procuring and delivering products and services.

Keywords: Added; value; Change; management; Information; asymmetry; and; symmetry; Information; services; (IS); Knowledge; management; (KM); Relationship; marketing; Projects; Transaction; marketing (search for similar items in EconPapers)
Date: 2005
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