How to Make IT Work:: Cognitive Perspectives for Better Information Technologies Performance

Ornit Raz and Albert Goldberg

European Management Journal, vol. 24, issue 2-3, 199-205

Abstract: The successful implementation of new information technologies depends on the beliefs and expectations of both managers and workers. Consequently, a new information technology may enable higher productivity in one social setting while limiting or even reducing productivity within another milieu. We present a new concept called "Cognitive Knowledge Identity" (CKI) that distinguishes between three types of systems in organizations: Tayloristic, Expert, and Innovation. This cognitive aspect of organizational culture operates as a basic social system framework that governs the effective use of IT in organizations. This paper presents practical aspects for managers that lead for better Information Technology performance.

Keywords: Information; technology; Cognitive; knowledge; identity; Organizational; culture; IT; performance; Knowledge; systems (search for similar items in EconPapers)
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