Knowledge process outsourcing in financial services:: The vendor perspective

Wendy L. Currie, Vaughan Michell and Oluwakemi Abanishe

European Management Journal, 2008, vol. 26, issue 2, 94-104

Abstract: Summary This research reports the findings from a study on nine knowledge process outsourcing (KPO) vendors working in the financial services industry. It delineates financial business processes along a low to high-end continuum. Findings suggest that KPO vendors are gradually moving along the value pathway offering more complex intellectual value activity based products and services to clients. However, they face many challenges including gaining the confidence of potential clients about outsourcing knowledge-intensive work, and finding effective solutions to mitigate outsourcing risk. Our paper concludes by developing a taxonomy of KPO scenarios to provide a backdrop for further academic research and to illustrate current practice.

Keywords: Knowledge; process; outsourcing; Financial; services; Vendors; Taxonomy; Business; process; outsourcing; Value; pathway (search for similar items in EconPapers)
Date: 2008
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Citations: View citations in EconPapers (12)

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