Review of Services Science and possible application in rail maintenance

Douglas K. Macbeth and Amaia Ibanez de Opacua

European Management Journal, 2010, vol. 28, issue 1, 1-13

Abstract: Summary This is the final article in the Services Science and Innovation series and the intention is to do two main tasks. In Part 1 we highlight some of the key messages that are captured in the expanding discussion of the management of services which constitute the majority of most developed countries' GDPs. In Part 2 we then test and apply some of those lessons to a practical and challenging situation in the rail maintenance sector. This draws on a collaborative two year research project and the continuing involvement of one of the authors as a participant observer in the sector. It is one of the main thrusts of this paper that the debate is often too polarised, offering rather artificially extreme views from a pure product or pure services standpoint.

Keywords: Services; Science; Maintenance; Rail; UK; Process; design (search for similar items in EconPapers)
Date: 2010
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