Determining quality of business-to-business relationships: A study of Indian IT-enabled service providers

Somnath Lahiri and Ben L. Kedia

European Management Journal, 2011, vol. 29, issue 1, 11-24

Abstract: Summary What factors determine quality of inter-firm relationships involving cross-border sourcing of information-technology enabled services (ITES)? This paper addresses this heretofore underexamined question by drawing on the relationship-focused and global sourcing literature and employing a multi-method research technique. Analysis of qualitative and quantitative data collected from the top executives of Indian ITES industry suggest that perceptual evaluation of (i) three intangible firm assets (employee, organization, and management-related), and (ii) recent firm performance positively impact relationship quality. Based on the empirical findings we discuss implications for theory and practice and provide directions for future research.

Keywords: IT-enabled; services; Global; sourcing; Relationship; quality; Providers; India (search for similar items in EconPapers)
Date: 2011
References: Add references at CitEc
Citations: View citations in EconPapers (9)

Downloads: (external link)
http://www.sciencedirect.com/science/article/pii/S0263237310000678
Full text for ScienceDirect subscribers only

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:eee:eurman:v:29:y:2011:i:1:p:11-24

Ordering information: This journal article can be ordered from
http://www.elsevier.com/wps/find/journaldescription.cws_home/115/bibliographic
http://www.elsevier. ... me/115/bibliographic

Access Statistics for this article

European Management Journal is currently edited by Michael Haenlein

More articles in European Management Journal from Elsevier
Bibliographic data for series maintained by Catherine Liu ().