Anger and fear in decision-making: The case of film directors on set

Jean-Francois Coget, Christophe Haag and Donald E. Gibson

European Management Journal, 2011, vol. 29, issue 6, 476-490

Abstract: Anger and fear are frequently felt and impactful workplace emotions, especially in times of crisis when critical decisions need to be made. An important question is how these emotions might influence decision makers’ depth of processing: whether when feeling angry or fearful decision-makers engage in more conscious and analytical rational decision making, or less-conscious and heuristic intuitive decision making. To date research on the effect of these strong emotions has been limited to laboratory studies where the complexity and pressures of real-world managerial decisions are absent, and focused on generalized mood rather than on direct emotional experience. This study asks two research questions: Do anger and fear facilitate the use of intuitive or rational decision-making? And what is the impact of these emotions on decision effectiveness? We examine these phenomena in the crisis-laden field setting of film directors actively engaged in directing motion pictures. Data were gathered by shadowing and interviewing seven film directors. A qualitative analysis of the video and audio transcripts revealed that film directors engage in two types of intuitive decision-making, based on whether the decision was driven by expertise or personal emotional experience. Rational decision-making occurred when directors, driven by feelings of moderate fear and little previous experience with a situation, relied on a more conscious, deliberative decision-making process. Four types of decision effectiveness are identified: task, personal, growth, and leadership. The implications of emotion-driven decision-making on each of these types of effectiveness are explored.

Keywords: Intuitive decision-making; Emotion; Anger; Fear; Qualitative methodology; Entertainment industry (search for similar items in EconPapers)
Date: 2011
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (10)

Downloads: (external link)
http://www.sciencedirect.com/science/article/pii/S0263237311000417
Full text for ScienceDirect subscribers only

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:eee:eurman:v:29:y:2011:i:6:p:476-490

Ordering information: This journal article can be ordered from
http://www.elsevier.com/wps/find/journaldescription.cws_home/115/bibliographic
http://www.elsevier. ... me/115/bibliographic

DOI: 10.1016/j.emj.2011.06.003

Access Statistics for this article

European Management Journal is currently edited by Michael Haenlein

More articles in European Management Journal from Elsevier
Bibliographic data for series maintained by Catherine Liu ().