Reflections on service systems boundaries: A viable systems perspective

Sergio Barile, Marialuisa Saviano, Francesco Polese and Primiano Di Nauta

European Management Journal, 2012, vol. 30, issue 5, 451-465

Abstract: The aim of this paper is to propose a systems interpretation of the concept of complexity and its implications for a theoretical discussion of the concept of boundary in complex service systems. The proposal highlights the interpretative contribution of a dual perspective of observation that distinguishes between a structure-based view and a systems-based view. When dealing with complexity, the phenomenon under investigation cannot be addressed through management approaches that aim to measure and control it in a vain attempt to find the best solution. Due to the inner nature of complexity, a more rewarding approach to a full understanding of problematic situations should place consolidated management models within a more general interpretation framework that suggests preliminary insights about the real nature of the investigated phenomenon.

Keywords: Service systems; Viable Systems Approach (vSa); Complexity; System’s boundaries (search for similar items in EconPapers)
Date: 2012
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (8)

Downloads: (external link)
http://www.sciencedirect.com/science/article/pii/S0263237312000606
Full text for ScienceDirect subscribers only

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:eee:eurman:v:30:y:2012:i:5:p:451-465

Ordering information: This journal article can be ordered from
http://www.elsevier.com/wps/find/journaldescription.cws_home/115/bibliographic
http://www.elsevier. ... me/115/bibliographic

DOI: 10.1016/j.emj.2012.05.004

Access Statistics for this article

European Management Journal is currently edited by Michael Haenlein

More articles in European Management Journal from Elsevier
Bibliographic data for series maintained by Catherine Liu ().