Assessing the effects of ‘big brother’ in a workplace: The case of WAST
Sam Sarpong and
European Management Journal, 2014, vol. 32, issue 2, 216-222
The extensive and growing use of electronic performance monitoring in organisations has resulted in considerable debate over the years. This paper focuses on workplace monitoring at the Welsh Ambulance Services Trust (WAST), a provider of emergency services for the people of Wales, in the UK. The key objectives include examining the nature of performance monitoring at its call centres and determining whether employees are micromanaged through the use of workplace surveillance. The findings cover staff (both management and non-management) perceptions, gathered through a questionnaire and interviews as well as observations made in the study areas. The findings revealed that workplace electronic monitoring is not intrinsically all good or all bad. It is value neutral and offers a win–win situation.
Keywords: Big brother; Technology; Electronic monitoring; WAST; Staff; Workplace (search for similar items in EconPapers)
References: View references in EconPapers View complete reference list from CitEc
Citations Track citations by RSS feed
Downloads: (external link)
Full text for ScienceDirect subscribers only
This item may be available elsewhere in EconPapers: Search for items with the same title.
Export reference: BibTeX
RIS (EndNote, ProCite, RefMan)
Persistent link: https://EconPapers.repec.org/RePEc:eee:eurman:v:32:y:2014:i:2:p:216-222
Ordering information: This journal article can be ordered from
http://www.elsevier. ... me/115/bibliographic
Access Statistics for this article
European Management Journal is currently edited by Michael Haenlein
More articles in European Management Journal from Elsevier
Bibliographic data for series maintained by Dana Niculescu ().