The effect of capacity management strategies on employees' well-being: A quantitative investigation into the long-term healthcare industry

Antonio Sebastiano, Valeria Belvedere, Alberto Grando and Antonio Giangreco

European Management Journal, 2017, vol. 35, issue 4, 563-573

Abstract: The aim of this study is to understand the effects of different capacity management strategies on the well-being of employees in long-term healthcare organizations. Such strategies may produce psychological effects in terms of job satisfaction and well-being among employees, namely frontline employees, thus affecting service quality. We collected 2158 observations from 42 nursing homes in Italy. Our results show that all capacity management strategies addressed in this study can influence the perceived degree of fatigue or of job hazard, and some of them can influence both. Moreover, a better perception of job hazard and fatigue leads to a higher degree of reported well-being from employees, although with the former, it is only through the mediation of job satisfaction. We conclude our paper by discussing theoretical contributions and policy implications.

Keywords: Employee well-being; Capacity management strategies; Job satisfaction; Long-term healthcare; Nursing homes (search for similar items in EconPapers)
Date: 2017
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Citations: View citations in EconPapers (5)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:eurman:v:35:y:2017:i:4:p:563-573

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DOI: 10.1016/j.emj.2016.12.001

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