The shadows know me: Exploring the dark side of social media in the healthcare field

Francesco Smaldone, Adelaide Ippolito and Margherita Ruberto

European Management Journal, 2020, vol. 38, issue 1, 19-32

Abstract: Nowadays, the increasing attention paid to the dark side of social media (SM) in the field of healthcare management has moved both researchers and practitioners to investigate the impact of Web 2.0 technologies with reference to SM, because of continuous distortion created by these SM platforms for patients and the real dark side they constitute, which affects both the patient sphere and its relative empowerment.

Keywords: Patient empowerment; Web 2.0; Social media; Online health communities; Dark side; Healthcare management (search for similar items in EconPapers)
Date: 2020
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DOI: 10.1016/j.emj.2019.12.001

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