A geographic picture of Lean adoption in the public sector: Cases, approaches, and a refreshed agenda

Tatiany Oleques Lukrafka, Diego Souza Silva and Marcia Echeveste

European Management Journal, 2020, vol. 38, issue 3, 506-517

Abstract: Public organizations are immersed in challenging contexts, having to meet and balance internal and external demands for transparency, accountability, political goals, and specific regulatory requirements. In this scenario, there is a growing enthusiasm from worldwide governments toward improvements of operations within their public institutions, including the adoption of management practices borrowed from the manufacturing industry, such as Lean Manufacturing. A large body of literature is evolving and addressing the importance of nurturing debates over Lean in the public domain, and so are efforts to integrate and structure such knowledge. We claim that (mainly) considering the public sector context, a geographical analysis is imperative for the research progress to be effective. We, therefore, seek to provide an extended look by conducting a qualitative systematic review, thoroughly scrutinizing extant empirical investigations across the globe, and over the years. We provide a categorization of current literature on the topic, identifying gaps, and providing timely avenues for future research.

Keywords: Lean thinking; Public service; Systematic literature review; Customer value; Process improvement (search for similar items in EconPapers)
Date: 2020
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Citations: View citations in EconPapers (5)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:eurman:v:38:y:2020:i:3:p:506-517

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DOI: 10.1016/j.emj.2020.02.004

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