Trans-border communications networks: Technology-driven or social innovation?

Jens Arnbak

European Management Journal, 1988, vol. 6, issue 4, 330-337

Abstract: In this article, Jens Arnbak argues that the racing tide of development of information technology, and of telecommunications networks and services in particular, is not matched by its social and user acceptance and application. Two case studies are cited, both in the field of telecommunications: Nordic mobile telephony networks, and a comparison between facsimile transmission based on paper and electronic mail in inter-office communication. Both illustrate that, despite clear technical and even cost advantages, social resistance is preventing the speedy adoption of high-tech telecommunications networks across national borders. The author's prescription-innovation in novel telecommunications must take careful account of social and cultural adaptation rates in national and international institutions and markets.

Date: 1988
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