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Telemarketing: The case for (self) regulation?

Henk Ritsema and Bert Piëst

European Management Journal, 1990, vol. 8, issue 1, 63-66

Abstract: Telemarketing is likely to become a popular marketing instrument throughout Europe. From the perspective of a firm telemarketing offers many advantages. Prospects, however, may perceive telemarketing as an intrusion in their privacy. Furthermore, market research organizations and suppliers of the telephone infrastructure may be concerned about the developments that are taking place. In order to prevent serious problems with regard to telemarketing activities the industry may consider some form of self regulation.

Date: 1990
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