Quality management: The chief executive's perception and role

David Lascelles and Barrie Dale

European Management Journal, 1990, vol. 8, issue 1, 67-75

Abstract: This paper discusses the role and responsibility of the chief executive in the quality improvement process. Whilst chief executives recognise that, in their organisation, they have ultimate responsibility for quality management, many of them perceive quality to be a functional activity which can be delegated to a specialist; their role being limited to setting objectives and periodic involvement in the improvement process. It is also pointed out that a number of chief executives were unsure about the exact status of their organisation's quality management system. The paper identifies the factors of a successful quality improvement process and outlines the role the chief executive needs to play if the process is to be effective in the long-term.

Date: 1990
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