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Managing ecosystems for service innovation: A dynamic capability view

Heiner Lütjen, Carsten Schultz, Frank Tietze and Florian Urmetzer

Journal of Business Research, 2019, vol. 104, issue C, 506-519

Abstract: The success of service innovations is intertwined with firms' capabilities to coordinate, orchestrate, and collaborate with a set of external actors. Adopting an ecosystem and dynamic capability perspective, this article examines ecosystem-related capabilities for developing service innovation in product-centric firms. The research uses a mixed-methods approach focusing on the energy utility sector: (1) a survey with 133 managers from 28 firms that allows a comparison of ecosystem-related capabilities between firms with high and low service-innovation intensity; and (2) a complementary interview study with 8 of these firms that have high service-innovation intensity, allowing a detailed understanding of the relevant ecosystem-related capabilities to be developed.

Keywords: Service innovation; Dynamic capability; Ecosystem; Open innovation; Servitization; Energy utilities (search for similar items in EconPapers)
Date: 2019
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DOI: 10.1016/j.jbusres.2019.06.001

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