Who really cares? Introducing an ‘Ethics of Care’ to debates on transformative value co-creation

Elizabeth Parsons, Treasa Kearney, Emma Surman, Benedetta Cappellini, Sue Moffat, Vicki Harman and Klara Scheurenbrand

Journal of Business Research, 2021, vol. 122, issue C, 794-804

Abstract: This paper introduces an “ethics of care” lens to the literature on Transformative Services Research (TSR) to understand how service users and providers co-create transformational value and well-being. In considering six food poverty organizations—categorized as market-oriented, faith-oriented, or neighborhood-oriented—the authors argue that the intention behind enacting an ethics of care drives different possibilities for transformative value. The analysis is organized in line with Tronto’s (1993; 2001) phases of caring, and makes connections between values that drive the organization’s work, emerging subjectivities, practices that unfold as a result, and ultimately the value that is co-created. The findings show that caring relations must be considered “in situ,” as an organization’s values and practices are what determine the potential for transformative value.

Keywords: Ethics of care; Transformative value; Values; Transformative Service Research (TSR); Food poverty (search for similar items in EconPapers)
Date: 2021
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Citations: View citations in EconPapers (1)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:jbrese:v:122:y:2021:i:c:p:794-804

DOI: 10.1016/j.jbusres.2020.06.058

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