Digital platform openness: Drivers, dimensions and outcomes

T.L.J. Broekhuizen, O. Emrich, M.J. Gijsenberg, M. Broekhuis, Bas Donkers and L.M. Sloot

Journal of Business Research, 2021, vol. 122, issue C, 902-914

Abstract: This multi-method study aims to shed light on digital platforms' decisions regarding their openness. Platform openness results from a series of decisions on how open a platform is regarding: (a) suppliers, (b) customers, (c) complementary service providers, as well as to (d) product categories and (e) channels. By conducting a scoping literature review, we analyze the current body of knowledge about the drivers, dimensions and outcomes of platform openness. Using an expert panel discussion and analysis of real-world digital platforms, we confront this existing knowledge with current business challenges to identify research challenges. We address how future research can advance platform research by tackling these challenges.

Keywords: Digital platforms; Platform openness; Value creation; Value appropriation; Drivers of openness (search for similar items in EconPapers)
Date: 2021
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Citations: View citations in EconPapers (25)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:jbrese:v:122:y:2021:i:c:p:902-914

DOI: 10.1016/j.jbusres.2019.07.001

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