Economics at your fingertips  

A socio-technical view of platform ecosystems: Systematic review and research agenda

Kawaljeet Kapoor, Ali Ziaee Bigdeli, Yogesh K. Dwivedi, Andreas Schroeder, Ahmad Beltagui and Tim Baines

Journal of Business Research, 2021, vol. 128, issue C, 94-108

Abstract: Business models are becoming more inclined towards platforms, which allow inclusion of diverse participants to promote leveraged growth and modularity of offerings. Despite being closely linked, several aspects of platforms are often studied exclusively from their ecosystems, lacking integrative insights on the topic of platform ecosystems. Most studies are tunnel focussed on the technical aspects, failing to account for the social factors that play a critical role within platform firms. In addressing this gap, the study aims to review research on both social and technical aspects of platform ecosystems to account for the complex interdependencies stemming from platform-oriented actor interactions. The study extends beyond a typical literature review approach to also include a theoretically grounded, yet practically relevant framework of socio-technical systems to offer a holistic review of literature on how platform ecosystems function and sustain in competitive environments.

Keywords: Platforms; Platform ecosystems; Socio-technical systems (search for similar items in EconPapers)
Date: 2021
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1) Track citations by RSS feed

Downloads: (external link)
Full text for ScienceDirect subscribers only

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link:

DOI: 10.1016/j.jbusres.2021.01.060

Access Statistics for this article

Journal of Business Research is currently edited by A. G. Woodside

More articles in Journal of Business Research from Elsevier
Bibliographic data for series maintained by Catherine Liu ().

Page updated 2021-10-02
Handle: RePEc:eee:jbrese:v:128:y:2021:i:c:p:94-108