Patient satisfaction in emergency department: Unveiling complex interactions by wearable sensors

Alessandro Stefanini, Davide Aloini, Peter Gloor and Federica Pochiero

Journal of Business Research, 2021, vol. 129, issue C, 600-611

Abstract: We analyzed the interaction between patients and providers in the emergency department of a large university hospital using Sociometric Badges. Providers (doctors and nurses) were equipped with wearable sensors (Sociometric Badges), the badges measure body movements and speech energy with accelerometers, microphones, Bluetooth and infrared sensors.

Keywords: Patient satisfaction; Teamwork; Healthcare; Patient-practitioner relationships (search for similar items in EconPapers)
Date: 2021
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Citations: View citations in EconPapers (1)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:jbrese:v:129:y:2021:i:c:p:600-611

DOI: 10.1016/j.jbusres.2019.12.038

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