Pandemic information support lifecycle: Evidence from the evolution of mobile apps during COVID-19

Pankush Kalgotra, Ashish Gupta and Ramesh Sharda

Journal of Business Research, 2021, vol. 134, issue C, 540-559

Abstract: Information sharing and consumption play an important role during a pandemic in managing constrained resources and devising effective plans to minimize a pandemic’s impact. The type of support extended by information also changes as a pandemic evolves. In this paper, we present a novel framework to understand the different types of information support needed during a pandemic crisis. Adapting phases from the pandemic crisis management lifecycle, we propose five different overlapping phases of our proposed Pandemic Information Support Lifecycle (PISL): awareness information support, preventive care information support, active information support, confidence-building information support and evaluation information support. To validate the proposed PISL, we examine the evolution of new mobile apps during the current COVID-19 pandemic by developing a taxonomy for mobile app-based information support. The proposed lifecycle presents future phases of information support for the ongoing COVID-19 pandemic, while identifying specific areas that need additional research and mobile-based information support development.

Keywords: Information support lifecycle; Smartphone app; Pandemic; COVID-19; Innovation; Taxonomy (search for similar items in EconPapers)
Date: 2021
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Citations: View citations in EconPapers (4)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:jbrese:v:134:y:2021:i:c:p:540-559

DOI: 10.1016/j.jbusres.2021.06.002

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