Technology-enabled knowledge management for community healthcare workers: The effects of knowledge sharing and knowledge hiding

Jatin Pandey, Manish Gupta, Abhishek Behl, Vijay Pereira, Pawan Budhwar, Arup Varma, Yusuf Hassan and Priyam Kukreja

Journal of Business Research, 2021, vol. 135, issue C, 787-799

Abstract: The objective of this study is to explore different facet (dark and bright sides) of technology-enabled knowledge management (KM) for rural lay healthcare workers who belong to the bottom of pyramid (BoP) population in India. Data were collected through multiple rounds of engagements and semi-structured interviews with 37 Accredited Social Health Activists (ASHAs). Findings indicate the existence of spirals of value that are shaped by KM practices in such settings. Technology-enabled KM through knowledge-sharing is supporting an upward spiral of value creation at three different levels, i.e., the micro-level in the form of empowerment of ASHAs, the meso-level in the form of better healthcare for the rural Indian population, and the macro-level in the form of an effective public health policy outcome as envisioned by the government. Contrary to the technology-enabled KM through knowledge-sharing, technology-enabled KM through knowledge-hiding is eroding value resulting in failed attempts to use technology and reduced self-efficacy of ASHAs at the micro level. Technology-enabled KM through knowledge-hiding at the macro level is promoting stratification and marginalization within rural communities in India. Study leaves key implications for healthcare researchers, policymakers and businesses.

Keywords: Rural healthcare; Social health activists; Emerging economies; Qualitative research; Knowledge-hiding; Knowledge-sharing; India (search for similar items in EconPapers)
Date: 2021
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Citations: View citations in EconPapers (8)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:jbrese:v:135:y:2021:i:c:p:787-799

DOI: 10.1016/j.jbusres.2021.07.001

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