Transformative Quality in Higher Education Institutions (HEIs): Conceptualisation, scale development and validation

Seerat Kaur Gill, Amandeep Dhir, Gurparkash Singh and Demetris Vrontis

Journal of Business Research, 2022, vol. 138, issue C, 275-286

Abstract: With the increasing post-massification of higher education institutions (HEIs), access-providing business schools (vs elite educational institutions) continue to rank at the bottom in terms of quality. This study defines and develops a measure of quality in the context of access-providing business schools in a developing country. Access-providing private business schools face competing challenges of balancing inclusiveness and access with excellence and quality. Pursuing inclusiveness and access alongside excellence and quality seems a utopian ideal. However, this study propounds transformative quality as key for addressing these conflicting issues, which have long impacted post-massification and continue to have a grave effect post-pandemic. We propose a five-factor, 27-item scale of transformative quality (TRFQ). We validated the proposed scale through three studies exploring the perspectives of front-line faculty members representing 25 business schools from 10 major cities in India. The study results indicate that TRFQ comprises five dimensions such as critical confidence, problem-solving skills for approach-avoidance, overall awareness, overcoming prejudices and skillfulness. The role of TRFQ in future research has implications and recommendations for institutional management in business schools and for policymakers.

Keywords: Transformative quality; Business schools; Higher education institutions (HEIs); Quality; Post-massification; Access (search for similar items in EconPapers)
Date: 2022
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (3)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:jbrese:v:138:y:2022:i:c:p:275-286

DOI: 10.1016/j.jbusres.2021.09.029

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