Utilizing text-mining to explore consumer happiness within tourism destinations

Benjamin Garner, Corliss Thornton, Anita Luo Pawluk, Roberto Mora Cortez, Wesley Johnston and Cesar Ayala

Journal of Business Research, 2022, vol. 139, issue C, 1366-1377

Abstract: Under growing pressure to demonstrate its societal value, marketing research has the opportunity to focus more on increasing our understanding of consumer happiness. The present research uses topic modeling to interpret and categorize comments from Yelp.com reviews about travel dimensions. In addition, sentiment analysis was used to capture the number of positive and negative words in each review. The data analysis is used to extract and explore the dominant consumer emotions surrounding travel. This research contributes to the practice of marketing and society more broadly by providing an understanding of how memorable experiences are shaped in the travel context and also by demonstrating how machine learning (text mining) can help better understand concepts relating to consumer happiness and well-being.

Keywords: Happiness; Travel; Text mining; Consumer behavior; Well-being; Sentiment analysis (search for similar items in EconPapers)
Date: 2022
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Citations: View citations in EconPapers (7)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:jbrese:v:139:y:2022:i:c:p:1366-1377

DOI: 10.1016/j.jbusres.2021.08.025

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