Collaboration, feedback, and performance: Supply chain insights from service-dominant logic

Kristina K. Lindsey Hall, Qi, Ji (Miracle), Robert Glenn Richey and Ripinka Koli Patil

Journal of Business Research, 2022, vol. 146, issue C, 385-397

Abstract: This research demonstrates how collaborative feedback and resource investments in supply chain management and logistics-based partnerships influence the establishment of inter-firm collaboration, and ultimately, focal firm logistics service performance. We employ a two-stage collaboration model grounded in Service-Dominant logic and supported by empirical findings from supply chain managers. This answers calls for research addressing how information and collaboration co-create value in service ecosystems. The study further explores the conditional effects of commitment to learning, an operant resource aiding in collaboration capitalization. Accordingly, this study contributes to Service-Dominant logic, supply chain management and logistics, and service strategy literatures by successfully demonstrating that various partnership investments in and dialogical exchanges with partners enhance collaborative, value co-creation processes resulting in mutually-beneficial strategic advantages. The findings are particularly relevant given recent global supply disruptions that mandate more resilient supply chains.

Keywords: Collaboration; Feedback; Service-dominant logic; Learning; Logistics performance; Supply chain management; Resilience (search for similar items in EconPapers)
Date: 2022
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Citations: View citations in EconPapers (2)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:jbrese:v:146:y:2022:i:c:p:385-397

DOI: 10.1016/j.jbusres.2022.03.055

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