Dynamics of individual actors’ self, social, and task pre-dispositions in multi-actor service ecosystems

Jörg Finsterwalder, Volker G. Kuppelwieser and Raymond P. Fisk

Journal of Business Research, 2022, vol. 147, issue C, 518-531

Abstract: Actors increasingly engage in service ecosystems where multiple other actors can be present and influence value co-creation. Comprehending such contexts has gained importance in research but remains an emerging field of study due to the complexity of such multi-actor encounters. To unpack this complexity, we establish novel actor engagement foundations to explicate value co-creation in multi-actor service ecosystems. Our research informs on value co-creation at a meta-theoretical level utilizing the explanatory power of mid-range theory. We suggest that actor pre-disposition (propensity to engage) differs from actor disposition (readiness to engage) outlined in engagement literature. Applying a longitudinal study design and using an established measurement from organizational psychology, we uncover a novel dynamic perspective on these pre-dispositions prior to and during resource investment throughout multi-actor engagement activities. Self-, social, and task pre-dispositions change over time when actors engage with one another to collaborate making this relatively stable construct of attitude “flexi-stable”.

Keywords: Actor pre-disposition; Multi-actor service ecosystem; Actor engagement; Value co-creation (search for similar items in EconPapers)
Date: 2022
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Citations: View citations in EconPapers (1)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:jbrese:v:147:y:2022:i:c:p:518-531

DOI: 10.1016/j.jbusres.2022.04.023

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