 SMEs and digital transformation during a crisis: The emergence of resilience as a second-order dynamic capability in an entrepreneurial ecosystemIndu Khurana, Dev K. Dutta and Amarpreet Singh Ghura Journal of Business Research, 2022, vol. 150, issue C, 623-641 Abstract: In this research, we examine how small and medium enterprises (SMEs) build their resilience capability during a crisis, through the adoption of digital technologies. Utilizing a qualitative approach grounded in case studies of eight entrepreneurs from India who had to radically change their business models and operations during the COVID-19 pandemic, we develop a multilevel model of resilience capability: at the micro (entrepreneur), meso (organizational), and macro (entrepreneurial ecosystem) levels. In developing resilience, the SMEs alternate their focus: from concentrating on the core to moving toward the periphery of their organizational boundaries, highlighting a shifting play of the three first-order dynamic capabilities of sensing, seizing, and transforming. By affording SMEs an opportunity to transform themselves by embracing digital technologies, the crisis leads to the emergence of resilience capability as a second-order dynamic capability. Keywords: Digital technologies; Dynamic capabilities; Resilience; Entrepreneurial ecosystem; Crisis (search for similar items in EconPapers) Downloads: (external link) Related works: Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text Persistent link: https://EconPapers.repec.org/RePEc:eee:jbrese:v:150:y:2022:i:c:p:623-641 DOI: 10.1016/j.jbusres.2022.06.048 Access Statistics for this article Journal of Business Research is currently edited by A. G. Woodside More articles in Journal of Business Research from Elsevier |
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