The adoption of remote work platforms after the Covid-19 lockdown: New approach, new evidence

Jean Michel Sahut and Raphael Lissillour

Journal of Business Research, 2023, vol. 154, issue C

Abstract: With the aim of providing further insights into the driving factors influencing behavioral intentions and expectations to use remote work after the Covid-19 lockdown, this study draws on an enhanced version of the technology acceptance model to analyze the determinants and moderating factors of remote work platform use. From an analysis of quantitative data collected from questionnaires and qualitative data from interviews with employees of Chinese firms in the service sector, we conclude that post-lockdown adoption of remote work is explained by three main variables: behavioral intention, behavioral expectation and facilitating conditions, but demographic characteristics and factors related to the specific features of remote work all nevertheless moderate the relationships in our model. In addition to gender, the generational gap and behavioral tendency should be taken into consideration to improve employee acceptance rates.

Keywords: Unified theory of acceptance and use of technology (UTAUT); Remote work; Platform; Technology adoption; Service (search for similar items in EconPapers)
Date: 2023
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Citations: View citations in EconPapers (4)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:jbrese:v:154:y:2023:i:c:s0148296322008104

DOI: 10.1016/j.jbusres.2022.113345

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