Substitution or complementary effects between hosts and neighbors’ information disclosure: Evidence from Airbnb

Zuolong Zheng, Ziying Li, Xuwen Zhang, Sai Liang, Rob Law and Jiasu Lei

Journal of Business Research, 2023, vol. 161, issue C

Abstract: Prior studies have attributed and confirmed the importance of hosts’ information disclosure on boosting their performance due to the prominent information asymmetry on peer-to-peer rental platforms. This study takes a step further by analyzing how hosts and neighbors’ disclosure of descriptions simultaneously and interactively influences the review volume and performance of Airbnb listings. Based on a panel dataset and fixed effect regression models, the results confirmed the findings of prior studies that self-disclosure of descriptions has a positive effect on the review volume and performance. We also initially find a substitute effect between self-disclosure of descriptions and neighbors’ disclosure of public information, with a complementary effect between self-disclosure of descriptions and neighbors’ disclosure of private information. As a novel attempt to analyze the effect of neighbors’ information disclosure on property performance, this study provides important implications for relevant literature and for hospitality professionals to improve information disclosure strategies.

Keywords: Information disclosure; Neighborhood effect; Knowledge sharing; Online review; Sharing economy; Airbnb (search for similar items in EconPapers)
Date: 2023
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Citations: View citations in EconPapers (1)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:jbrese:v:161:y:2023:i:c:s0148296323001807

DOI: 10.1016/j.jbusres.2023.113822

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