 The evolution of consumer restaurant selection: Changes in restaurant and food delivery application attributes over timeYiyue Zhang and Hong-Youl Ha Journal of Business Research, 2024, vol. 170, issue C Abstract: Restaurants and food delivery applications (FDA) work together in consumption episodes, but how their interplay evolves remains unanswered. Applying this interplay to two time-lag intervals, this study explores the attributes driving shifts in the relationship between restaurants and FDA platforms’ satisfaction–behavioral intention linkage. The findings indicate that these attributes are dynamic and evolve during consumption episodes. While attribute weights depend on subsequent consumption experiences, satisfaction judgments do not entirely coincide with weight changes. Although the FDA satisfaction–restaurant behavioral intention linkage is stable over time, the restaurant satisfaction–FDA behavioral intention linkage rises sharply. Finally, the temporal effect of the satisfaction–intention mechanism increases significantly within the restaurant context but decreases slightly within the FDA context. Keywords: Restaurant attribute; FDA attribute; Satisfaction; Behavioral intention; Attribute weight; Longitudinal study (search for similar items in EconPapers) Downloads: (external link) Related works: Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text Persistent link: https://EconPapers.repec.org/RePEc:eee:jbrese:v:170:y:2024:i:c:s0148296323006823 DOI: 10.1016/j.jbusres.2023.114323 Access Statistics for this article Journal of Business Research is currently edited by A. G. Woodside More articles in Journal of Business Research from Elsevier |
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