Shopping well-being at the mall: Construct, antecedents, and consequences

Kamel El Hedhli, Jean-Charles Chebat and M. Joseph Sirgy

Journal of Business Research, 2013, vol. 66, issue 7, 856-863

Abstract: The study defines shopping well-being at the mall as a shopper's perceived impact of a shopping mall in contributing to satisfaction in important life domains resulting in a global judgment that the mall contributes significantly to one's overall quality of life. Particularly, the study puts forward six predictive factors of the retail mix as influencing shopping well-being: functionality, convenience, safety, leisure, atmospherics, and self-identification. Additionally, the study predicts that shopping well-being positively influences mall loyalty and positive word of mouth. A shopper survey conducted in two North-American shopping malls provides data testing several predictions of potential theoretical and managerial significances.

Keywords: Shopping mall; Shopping well-being; Mall functionality; Mall safety; Mall leisure; Mall atmospherics; Self-identification; Mall loyalty; Word-of-mouth communications (search for similar items in EconPapers)
Date: 2013
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Citations: View citations in EconPapers (53)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:jbrese:v:66:y:2013:i:7:p:856-863

DOI: 10.1016/j.jbusres.2011.06.011

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