Mediation effect of TQM technical factors in excellence management systems

Arturo Calvo-Mora, Carolina Ruiz-Moreno, Araceli Picón-Berjoyo and Lourdes Cauzo-Bottala

Journal of Business Research, 2014, vol. 67, issue 5, 769-774

Abstract: This study seeks to examine the relationship between TQM social and technical factors and their effects on organizational results, and takes the EFQM model as a reference. Moreover, through structural equation modeling (Partial Least Squares), the study hypothesizes and tests a mediation model between social factors, technical factors and overall results. The study uses a sample of 116 Spanish firms undergoing complete assessment processes according to RADAR logic. The results show that: (1) an open, flexible and continuous improvement oriented culture, a committed and involved leadership, and efficient management of human resources (TQM social factors) exert a direct and significant impact on the effectiveness of the quality system deployed (TQM technical factors) and on the results; (2) the management and improvement of processes, the alliances with suppliers and other partners, and the management of resources (TQM technical factors) also directly influence results; moreover, (3) this variable partially mediates the effect of social TQM practices on organizational results.

Keywords: Total quality management (TQM); EFQM excellence model; Social factors; Technical factors; Business results; Partial Least Squares (PLS) (search for similar items in EconPapers)
Date: 2014
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Citations: View citations in EconPapers (7)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:jbrese:v:67:y:2014:i:5:p:769-774

DOI: 10.1016/j.jbusres.2013.11.042

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