Draining the judiciary bottleneck: A quasi-experiment in improving a government service

Roy Zuniga and Rodrigo Murillo

Journal of Business Research, 2014, vol. 67, issue 6, 1267-1276

Abstract: This study describes judicial reform as a quasi-experiment. The reform is the deployment and implementation of the GICA-Justicia (Gestión Integral de Calidad y Acreditación: Quality and Accreditation Integral Management) Quality-Management Standard (QMS) within the Second Court of Appeal of Costa Rica's Supreme Court; the reform includes process improvements following the implementation. The study of impact includes a direct comparison to its homologous in Panama's Justice System. The GICA-Justicia emerges in the QMS environment as a process-performance tracking and improvement tool for accreditation of district courts and courts of appeal. This study offers “sui generis state of the art” empirical know-how via the use of an interrupted time series quasi-experiment. This study contributes to literature by unveiling a successful new judicial service improvement design in a Latin-American context.

Keywords: GICA - Justicia; Quality in judicial systems; Quality-management standard; Management improvement tools; Judiciary management improvements (search for similar items in EconPapers)
Date: 2014
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Citations: View citations in EconPapers (3)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:jbrese:v:67:y:2014:i:6:p:1267-1276

DOI: 10.1016/j.jbusres.2013.04.003

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