Organizing lessons learned practice for product–service innovation

Koteshwar Chirumalla

Journal of Business Research, 2016, vol. 69, issue 11, 4986-4991

Abstract: Many companies adopt lessons-learned practices to transform gained experiences into useful knowledge for future benefit. Researchers have examined lessons-learned practices in project-based organizations that primarily develop pure products or services in various disciplines and industrial sectors. However, little research exists on the lessons-learned practices in manufacturing companies offering integrated product–service combinations. Therefore, this study performs three case studies in two large manufacturing companies undergoing a servitization journey to becoming product–service providers. The study identifies ten requirements under three main categories—content, process, and technology—for better organized lessons-learned practice. Drawing from the requirements analysis, this study develops a method for representing lessons learned in product–service innovation contexts.

Keywords: Lessons learned; Knowledge management; Product–service systems; Servitization (search for similar items in EconPapers)
Date: 2016
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Citations: View citations in EconPapers (3)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:jbrese:v:69:y:2016:i:11:p:4986-4991

DOI: 10.1016/j.jbusres.2016.04.065

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