 Making incremental innovation tradable in industrial service settingsSusi Geiger and John Finch Journal of Business Research, 2016, vol. 69, issue 7, 2463-2470 Abstract: In many knowledge-intensive business-to-business settings the locus of interaction has shifted from stable, discrete, and articulated products and services to the exchange of somewhat nebulous capacities of problem-solving, innovation and R&D services. In these exchanges, tensions and conflicts between actors can arise in seeking clarity as to what is being exchanged while attempting to keep the interaction open for future adjustments to the scope and content of the exchange. We combine a longitudinal case study of a chemical services firm with Galison’s (1999) concept of a trading zone to assess how actors offer, value and exchange incremental innovation. Focusing on the contentious nature of innovation processes, examine how incremental innovation is formatted as a tradable service and argue that trading zones complement relational processes and contractual arrangements by allowing actors to preserve their own logics and expertise pertaining to innovation. Keywords: Incremental innovation; Trading zone; Exchange; Industrial services (search for similar items in EconPapers) Downloads: (external link) Related works: Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text Persistent link: https://EconPapers.repec.org/RePEc:eee:jbrese:v:69:y:2016:i:7:p:2463-2470 DOI: 10.1016/j.jbusres.2016.02.015 Access Statistics for this article Journal of Business Research is currently edited by A. G. Woodside More articles in Journal of Business Research from Elsevier |
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