Facilitator and inhibitor factors: Adopting e-government in a dual model

Manuel Rey-Moreno, José Augusto Felício, Cayetano Medina-Molina and Ramón Rufín

Journal of Business Research, 2018, vol. 88, issue C, 542-549

Abstract: This paper explores why many citizens avoid adopting e-government channels despite the apparent benefits of doing so. Theoretical support is provided by the dual factor and status quo bias theories. The study is based on questionnaire responses from a sample of users and a sample of non-users of e-government channels, with 923 valid responses in total. The use of a complementary qualitative method enhanced the study. The results verify that habit is the main inhibitor of adoption of e-government channels, while it is also the most influential factor in terms of the continuance intentions of existing users. Performance expectancy has a positive effect on continuance intention in users and intention to use in non-users. However, effort expectancy and resistance are also important for existing users. Therefore, if the administration wishes to increase citizens' use of e-government, it needs to develop different strategies for users and non-users.

Keywords: Dual factor; E-government; Inhibitors; Facilitators; SQB; Habit (search for similar items in EconPapers)
JEL-codes: H44 M15 M31 M38 O31 O32 (search for similar items in EconPapers)
Date: 2018
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (2)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:jbrese:v:88:y:2018:i:c:p:542-549

DOI: 10.1016/j.jbusres.2017.11.015

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