Understanding configurations of value creation functions in business relationships using a fuzzy-set QCA

Jose Novais Santos, João Mota and Cristina Sales Baptista

Journal of Business Research, 2018, vol. 89, issue C, 429-434

Abstract: The diversity in business relationships suggests the presence of different sets of combinations of value functions. This study investigates the degree to which suppliers' perception of the overall value of a relationship with a specific customer reflects different configurations of direct and indirect functions. In contrast to a conventional linear approach, a fuzzy-set QCA identifies several configurations that provide a more differentiated picture of the supplier's perception of the overall value of a relationship with a specific customer.

Keywords: Business relationship; Value; Direct and indirect functions; Fuzzy-set QCA; Industrial networks (search for similar items in EconPapers)
Date: 2018
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Citations: View citations in EconPapers (2)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:jbrese:v:89:y:2018:i:c:p:429-434

DOI: 10.1016/j.jbusres.2017.12.009

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